Returns & Exchanges

At CompAsia Philippines, we ensure your peace of mind by offering a comprehensive 7-day return policy for any manufacturing defects or functional issues. Our goal is to provide high-quality second-life devices that perform as well as new ones.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Support team within 7 days of receiving your device to report the issue and provide your order details.

• 2.
  Documentation and Photos

  Submit clear photos or videos of the device focusing on the reported defect, ensuring the IMEI or Serial Number is visible for verification.

• 3.
  Secure Packaging

  Once approved for return, pack the device securely in its original packaging along with all included accessories and the invoice.

• 4.
  Inspection and Resolution

  Our technical team will inspect the device upon receipt; once the defect is confirmed, we will process your replacement or refund within 7-10 business days.