Frequently Asked Questions
Everything you need to know about buying high-quality pre-owned devices at CompAsia Philippines.
Are the devices sold on CompAsia original and authentic?
Yes, all devices sold on CompAsia are 100% original and authentic. We do not sell clones or counterfeit products. Each unit undergoes a rigorous 32-step quality check to ensure its functionality and performance.
What are the different cosmetic grades available?
We offer devices in various cosmetic conditions: 'Excellent' for units that look almost new, 'Good' for minor scratches, and 'Fair' for visible signs of use. Regardless of the grade, all devices are fully functional.
Do the devices come with a warranty?
Every purchase comes with a free 1-month warranty. For extra peace of mind, you can opt to extend this warranty up to 6 or 12 months during the checkout process to cover hardware defects.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, GCash, Maya, GrabPay, and various installment plans through partners like BillEase and Akulaku.
How long does shipping take within the Philippines?
For Metro Manila deliveries, expect your order within 1-3 business days. For provincial areas, shipping typically takes 3-7 business days depending on your location.
Can I return a device if I change my mind?
We offer a 7-day return policy for items that are defective or do not match the description. Please ensure the device is in its original condition with all packaging and tags intact.